Where can I find information about road closures, water outages and current city information?

The Kingsport Alerts Facebook page provides timely news and updates for all residents and visitors, including city office closures, project updates and press releases, as well as fun information about events and activities.

I have a pothole to report. Now what?

What is the Pavement Condition Index (PCI)?

Using ground-penetrating radar, every street in Kingsport was driven and given an industry standard PCI rating. A low PCI rating (less than 50) indicates the worse condition and a high rating (more than 51) represents the best condition. Factors considered in determining the PCI rating of a street segment include, but are not limited to the streets functional classification, traffic volumes, surface condition, riding condition, and structural condition. Learn more about PCI here.

When will my road be paved?

The sustainable paving plan for Kingsport is driven by data.

The data comes from a pavement condition survey and PCI value that are the basis for management, maintenance, project and budget decisions for the city. Utilizing the PCI value as the basis for pavement-related decisions will allow the city to build a plan for developing annual pavement maintenance. Learn more in the ‘About’ section.

From potholes and damaged street signs to other local issues that need attention, ConnectKingsport makes reporting an issue easier than ever. This app uses GPS to recognize your location and gives you a menu of common quality-of-life conditions to select from. The app also allows you to upload pictures or videos to accompany your request. Residents can track the status of reports they or other members of the community have submitted until the issue is resolved.

You can also use the app to find information about the City of Kingsport with links to the city website, animal services, ongoing events and more. Download the free app today to be a part of making Kingsport a great place to live, work and play!

To download the app, please search for it in the App Store or in the Google Play Store.

To use the online portal instead, please visit this link.

No Parking signs were up, but no work was done on the following day!  Why?

Signs are placed using a schedule that is determined from meetings between City staff and the contractors.  Many circumstances present delays or complications to the processes.  Weather, equipment repairs, material delivery delays, vehicles parked in no parking areas, unusually heavy traffic in the work zone are some of the problems that can delay the work.  Please continue to adhere to the signs and restrict or avoid areas that work is obviously or scheduled to be undertaken.

I had to walk across the newly paved road, should I walk into my home?

NO!  This is not advisable, especially on hot days. Inspect and remove your shoes before walking in your house or getting into your car. The “oil” (asphalt) from the road will take time to cure and can be tracked onto other surfaces for quite some time.  If you get it on your shoes, let it dry completely before wearing and then still be cautious.  If you get the asphalt on carpeted surfaces, use car care or household products available for the removal.  If the tracking of asphalt material is extensive, professionals may need to be employed to remove and this is not even successful in severe cases.  Also, pets should be restricted from the surface.  While not lethal, the asphalt can present complications to their paws, fur or digestive system if swallowed. Remember, it is a petroleum-based product and common sense should be used.

How will I know the construction is completed?

Construction is over when the final application of asphalt material is applied and has cured.  The “No Parking” signs will be removed from your streets and construction vehicles and equipment will be removed from the area.  In some cases, striping of lane features must be applied and this is usually done a week or two following the pavement operation.  Additional cleaning of curbs, sidewalks and driveways in addition to the new surface (in some cases), follows in the days immediately following the paving operation.

What if I have a vehicle in the street that does not run?

Please make arrangements to remove all vehicles in the area removed to prevent damage or delays. Vehicles in areas posted No Parking will unfortunately be towed at the owner’s expense. The need for the pavement operations is obvious but additional hazards you may not have considered are:  vehicle being inadvertently damaged by large construction equipment, limited visibility conditions presented to workers and other motorists, damage from material being splattered by passing equipment or vehicles.  Bottom-line; move the vehicle to avoid damage and help prevent damage to your property.

What if asphalt primer and/or rocks get onto my driveway or sidewalk?

Control of this loose material in these areas is reduced by use of qualified application companies, proper application and restricted traffic on fresh surfaces. However, occasionally it does happen. We ask that you sweep it back into the street so that street sweepers can clean it up. The asphalt primer may stain surfaces and have a sticky characteristic but in time, it will usually wear off, although in some cases it will permanently stain surfaces. This is one of the reasons we ask that the road be restricted to traffic use. There is no method to speed up the proper curing process. Most times cautious, slow, attentive and restricted use will reduce this condition. Dependent upon the work schedule, material in curbs and other “loose” material will be removed by the contractor in a day or two.